Troubleshooting & FAQ

Short answers for common Bookwise signup, login, and booking issues.

I cannot open /admin on my events site

Use your managed site address (for example your-slug.bookwise.nixbin.com/admin). It should open the admin dashboard after you sign in. If you land on a missing page that mentions /driving/…, sign out, open Log in on that same site, then try /admin again.

Staff who prefer the organisation-code form can use Bookwise login.

Login says “Incorrect organisation code, email or password”

Double-check:

1. Organisation code (school / business slug) on the Bookwise login form
2. Admin or staff email
3. Password (try Forgot password? if needed)

Tenant login pages on your booking site only need email and password for that business.

I signed in on my booking site but /docs on bookwise.nixbin.com shows only public guides

Session tokens stay on the host where you signed in. Either:

• Open /docs on your booking site while signed in, or
• Sign in on bookwise.nixbin.com/login with your organisation code

Where did Site → Email / SMS go?

They live under Admin → Comms → Email and Admin → Comms → SMS. Site tools are under Admin → Site (Site & Pages, Branding, Themes, Hosting).

Pricing page shows packages, not Bookwise SaaS fees

/pricing on a tenant or demo site lists that business’s packages. Bookwise platform subscription rates are not published there during beta — ask your Bookwise contact.

Booking slot disappeared while I was filling the form

Slots are held for about 10 minutes. If the hold expires, pick the time again.

Learners cannot cancel close to the lesson

Cancellations need more than 24 hours’ notice. Admins can cancel at any time from the dashboard.

Still stuck?

Email your Bookwise contact with the site URL, the page you were on, and a screenshot of any error message (avoid sending passwords).